Operations Support

Climate change is the greatest threat of our time. Let’s solve it together.

Manufacture 2030 is a fast-growth, purpose-led company working to accelerate progress towards the necessary carbon reduction targets needed to tackle the biggest challenge of our time. Our unique software platform and dedicated support services help global companies understand and reduce the Scope 3 emissions and other environmental impacts in their supply chains at scale.

We’re now on the hunt for a bright, enthusiastic, and motivated person to support our company as we scale our business significantly. Effective use of systems/tools and adequate processes is crucial to our business. For example, our Customer Success Teams use Salesforce to understand which opportunities to follow, how the team is working for reporting back to our customers on progress with their supply chain engagement. Our rapid growth means that edge-case exceptions grow in importance, and must be identified, the data fixed, and then longer-term processes put in place. This role will be crucial to maintaining the quality of data in the system and driving the prioritisation of process improvements. This will be a combination working closely with the Customer Success Teams to understand areas of pain that need to be improved as well as proactively developing reports to identify rogue data points and correct them.

Are you often the person that your colleagues and family call when they have problems with their tech? Do you get a kick out of fixing things and helping people? Do you like learning about software/systems, their features and how to use them? If you have both a meticulous eye for detail and think logically, this is the role for you!

While undertaking this role you’ll both rapidly learn new skills and contribute towards helping businesses across the globe reduce their environmental impacts and carbon emissions.

Responsibilities:

1. Supporting Customer Success and Sales teams in their use of Salesforce:
   • Maintaining and developing training guides and best practice.
   • Sharing tips and tricks.
   • Working closely with the Customer Success and Sales Teams to see how they work and how we can improve the system or processes/training for them.
2. Building and keeping up to date reporting dashboards in Salesforce:
   • Supporting the Customer Success Teams in their operational work, providing them with all the data they need to perform their job at their best.
   • Working closely with the Data Operations Teams to produce the necessary reports and dashboards to highlight data anomalies and work with the Customer Success Teams to fix them.
3. Support the implementations and management of various systems/tools used across the company, e.g. Microsoft 365 (including SharePoint), RingCentral, ClickUp, and our own platform:
   • Managing user - setting right permissions, adding and removing users, etc.
   • Supporting the work for integrations between systems/tools.
   • Creating and keeping user guides for our systems/tools up-to-date, as well as providing training.
   • Helping with research and implementation of new systems/tools.
   • Staying up to date with systems/tools updates, to identify and mitigate potential knock-on effects, as well as looking for ways to improve the way we use our systems/tools based on updates and new features.
   • Carrying out general system/tool maintenance – adjusting settings, getting new feature up and running, building and maintaining minor automations (e.g. ClickUp).

Desired Skills and Experience:

• Note that no direct Salesforce experience is necessary. Far more important will be your aptitude and interest in this type of work. You must be able to learn rapidly, then we can teach you all you need to know.
• You must be numerate, logical and able to demonstrate that you can understand and work with data and build reports from them.
• Experience in Customer Success Teams or using CRM systems would be a definite plus.
• Experience providing training would be beneficial.
• Experience managing systems/software would be useful.
• Ability to work well in an international and multi-cultural environment.

You:

• Are an energetic person who is self-motived with a strong work ethic.
• Feel passionate about supporting our mission to tackle climate change.
• Are detail-oriented and meticulous.
• Naturally think analytically and are curious about what the data is telling you.
• Enjoy efficient processes and finding ways to connect tools/systems.
• Have excellent communication skills and are able to engage confidently with people. You know how to empathise and when to ask questions. You can securely gather feedback/needs and work on those to deliver on people’s needs.
• Are well-organised, process-oriented and take a systematic approach to your work.
• Are eager to learn about the world our customers inhabit, their priorities and challenges.
• Know that working in a tech start-up comes with its own challenges, but are excited by the opportunities this type of environment provides.

What you get:

• The opportunity to work with global manufacturing brands and their suppliers, helping them to significantly reduce their GHG emissions and wider environmental impacts on the planet.
• An opportunity to help build a game-changing software company from an early stage.
• A culture of empowerment, with high levels of personal responsibility given from day one.
• Inspirational colleagues who are highly passionate and motivated work which positively contributes to a more sustainable future.
• An environment where new ideas and innovation are encouraged and rewarded.• Flexible working, competitive salary and company pension scheme.
• Length of service award of annual leave - one additional day for every two years worked up to a maximum of 30 days a year.
• Holiday buying and selling in line with company policy.
• Tea, coffee, weekly fruit and snacks in the office and more…

Job summary:

Location: Oxford or hybrid working (UK-based)
Remuneration: £24 - 30k
Tenure: Permanent / full time
Closing Date: 10th March but we will be reviewing applications and interviewing as we receive them to fill the role as soon as possible.

How to apply:

Please apply by sending a CV and cover letter clearly stating why you are suitable for the role to: apply-2b3fee2d14ec01@2degrees.breezy-mail.com

Manufacture 2030 (sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit. Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.