Operations Process & Project Manager

Manufacture 2030 is a fast-growth, purpose-led company working to accelerate progress towards the necessary carbon reduction targets needed to tackle the biggest challenge of our time. Our unique software platform and dedicated support services help global companies understand and reduce the Scope 3 emissions and other environmental impacts in their supply chains at scale.

We’re now on the hunt for a bright, enthusiastic, and motivated person to support our company as we scale our business significantly. A critical part of successful growth is being able to evolve and, in some cases, entirely re-invent how teams work, via the processes that they use. Processes which work for hundreds of customers do not work for thousands. You will be working closely with our key teams, by identifying and implementing operational improvements to help them operate more efficiently and spend more time with their customers.

Our customers are some of the biggest household names, requiring us to maintain good governance and security. As such, compliance is a vital part of what we do. You will be responsible for managing adherence to the various compliance certifications which assist us to gain the trust of our customers.

Do inefficient processes annoy you, making you want to dive in and make them better? Are you good at spotting problems and solving them? Do you like everything in its correct place? If you have both a meticulous eye for detail and think logically, this is the role for you!

While undertaking this role you’ll both rapidly learn new skills and contribute towards helping businesses across the globe reduce their environmental impacts and carbon emissions.

Responsibilities:

1. Understanding and sharing processes
   • Map out and document the key processes across the company.
   • Ensure all process and training documentation is kept up-to-date.
2. Maintaining and increasing the efficiency of processes across the company
   • Work closely with Operations and other key business teams to identify high priority areas for improvement (e.g. pain points, easily automatable areas, natural sources of error).
   • Design solutions for these improvements which will be both easy to understand and fit seamlessly into our teams’ ways of working, freeing up time to add value to customers, and maintaining the quality of our data.
   • Work with others to develop and implement these solutions, including training users.
3. Managing adherence to compliance certifications and standards
   • Be responsible for the business’ data security & quality assurance program (Management System certified to ISO27001).
   • Project manage the necessary work to acquire and maintain any compliance certification that may be required.
4. Project manage the process improvement efforts to ensure effective and timely delivery.
   • Work closely with the Head of Operations to ensure all projects are properly managed and completed.
   • Provide support with strategic projects including those for the senior leadership team.

Desired Skills and Experience:

• A bachelor’s degree, ideally in business, operations, or related field. Work experience in a relevant operational role, for example, working with business processes.
• Attention to detail.
• Ability to creatively tackle a problem or opportunity, then create the simplest process to solve it that others can follow intuitively.
• Prior experience of ensuring compliance to ISO standards would be an asset.
• Experience in Customer Success Teams or using CRM (particularly Salesforce) systems would be a definite plus.
• Ability to work well in an international and multi-cultural environment.

You:

• Are an energetic person who is self-motived with a strong work ethic.
• Feel passionate about supporting our mission to tackle climate change.
• Are detail-oriented and meticulous.
• Are extremely well-organised, process-oriented and able to put in place a systematic and efficient approaches to support effective delivery.
• Enjoy efficient processes and finding ways to connect tools/systems.
• Have excellent communication skills and must be able to engage confidently with internal and external stakeholders.
• Understand when to listen, how to empathise and when to ask questions that help us to improve.
• Know that working in a tech start-up comes with its own challenges, but are excited by the opportunities this type of environment provides.

What you get:

• The opportunity to work with global manufacturing brands and their suppliers, helping them to significantly reduce their GHG emissions and wider environmental impacts on the planet.
• An opportunity to help build a game-changing software company from an early stage.
• A culture of empowerment, with high levels of personal responsibility given from day one.
• Inspirational colleagues who are highly passionate and motivated work which positively contributes to a more sustainable future.
• An environment where new ideas and innovation are encouraged and rewarded.
• Flexible working, competitive salary and company pension scheme.
• Length of service award of annual leave - one additional day for every two years worked up to a maximum of 30 days a year.
• Holiday buying and selling in line with company policy.
• Tea, coffee, weekly fruit and snacks in the office, and more.

Job summary:

Location: Oxford or hybrid working (UK-based)
Remuneration: £27-35k
Tenure: Permanent / full time
Closing Date: 10^th March but we will be reviewing applications and interviewing as we receive them to fill the role as soon as possible.

How to apply:

Please apply by sending a CV and cover letter clearly stating why you are suitable for the role to: apply-249bcfc1293001@2degrees.breezy-mail.com

Manufacture 2030 (sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit. Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.